Store Operator & Acceptance

qevzunx.com is operated by Quanzhou Zhiyi Trade Co., Ltd. under the brand 𝒒𝒆𝒗𝒛𝒖𝒏𝒙™. By accessing the website or placing an order, you agree to these Terms and Conditions and the policies linked on our store. If you do not agree, please do not use the website or place an order.

Eligibility

You must be legally able to enter into a purchase agreement in your location. By placing an order, you confirm that the information you provide is accurate and that you are authorized to use your chosen payment method.

Customer Accounts

If you create an account, you are responsible for keeping your login information secure and for activity conducted through your account. Please notify us if you believe your account has been accessed without your permission. We may suspend access when reasonably necessary to protect customers or the store.

Product Information

We aim to describe and display our jewelry accurately. Colors and finishes may appear different depending on your screen and lighting. Minor variations in texture, tone, surface detail, dimensions, or weight may occur. Please review the individual product description for the details of the piece you are purchasing.

We may correct a product description, photograph, price, or availability error and will contact you if a correction materially affects an order you have placed.

Order Submission & Acceptance

Submitting an order is an offer to purchase the selected items. An automated order confirmation acknowledges receipt; it does not necessarily mean that we have accepted the order. We may decline or cancel an order if an item is unavailable, payment cannot be verified, information is materially inaccurate, or we reasonably suspect unauthorized or improper activity. If we cancel an order after payment, we will arrange a refund for the canceled amount.

Prices, Taxes & Payment

The price shown at checkout, together with any displayed shipping charges and applicable taxes, is the amount submitted for payment. Prices and promotions may change before an order is placed. Available payment methods are shown at checkout. Your payment may be processed by a third-party payment provider under that provider’s applicable terms.

Processing & Shipping

We process and ship orders according to our Shipping Policy. Delivery estimates are provided for guidance and may be affected by carriers, customs processing, weather, or other circumstances outside our reasonable control. You are responsible for providing a complete and accurate delivery address and responding to reasonable delivery requests from the carrier.

Returns & Refunds

Eligible returns, exchanges, and refunds are handled under our Return & Refund Policy. Please contact customer support before sending an item back. Nothing in that policy or these terms limits mandatory rights provided by applicable consumer law.

Damaged, Incomplete & Incorrect Orders

Please inspect your order when it arrives. If a piece is damaged or defective, or the order is incomplete or incorrect, contact us within 7 calendar days after delivery with your order number and clear photos or a video of the issue. We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to assist before fulfillment, but a change or cancellation cannot be guaranteed after processing, packaging, or shipping has begun. If an order has shipped, the Return & Refund Policy will apply where the item is eligible.

Promotions & Discount Codes

Promotions and discount codes are subject to the conditions displayed with the offer. Unless an offer expressly states otherwise, codes cannot be combined, exchanged for cash, or applied to an order already placed. We may correct or withdraw an offer affected by a clear technical or pricing error, subject to applicable law.

Jewelry Use & Care

Please follow any care and use information supplied with your jewelry or displayed on its product page. Avoid using an item in a way that could damage it or create a safety risk. If a piece has small detachable components, keep it away from young children. Product information should be considered alongside your own circumstances and the item’s intended use.

Bulk Purchases & Resale

Our store is intended primarily for individual customers. We may review unusually large orders or orders that appear intended for unauthorized resale and contact you before accepting or fulfilling them. For a proposed bulk purchase, please email our customer care team.

Intellectual Property

The 𝒒𝒆𝒗𝒛𝒖𝒏𝒙™ brand presentation and the text, photography, graphics, and other original content on this website are protected by applicable intellectual property laws. You may use the website for personal shopping, but may not reproduce or commercially use its content without the relevant rights holder’s permission.

Reviews & Customer Content

If you submit a review, photograph, or other content, you confirm that you have the right to share it and that it is accurate to your experience. You grant us permission to display the content on our store and related brand channels, subject to applicable law and our Privacy Policy. We may remove content that is unlawful, misleading, abusive, or unrelated to the item reviewed.

Prohibited Conduct

Do not use the website to break the law, interfere with its operation or security, submit false information, impersonate another person, attempt unauthorized access, or infringe another party’s rights. We may restrict access or cancel an affected order when reasonably necessary to address such conduct.

Third-Party Services & Links

Our store may use third-party services for payments, delivery, and website functionality, or contain links to other websites. Those services and websites may have their own terms and privacy practices. We are not responsible for content on websites we do not operate, subject to applicable law.

Events Outside Reasonable Control

We will make reasonable efforts to meet our obligations. Circumstances outside our reasonable control, such as carrier disruption, natural events, widespread service outages, or government action, may affect processing or delivery. We will communicate material changes where reasonably possible and work toward a practical resolution.

Disclaimers & Limitation of Liability

We aim to keep the website available and its information accurate, but temporary interruptions or errors may occur. To the extent permitted by applicable law, we are not responsible for losses arising solely from website unavailability or circumstances outside our reasonable control. Nothing in these terms excludes liability or consumer remedies that cannot legally be excluded or limited.

Applicable Law & Disputes

These terms are interpreted under applicable law. If a concern arises, please contact us first so we can try to resolve it directly. Any mandatory consumer protections or dispute rights available in your location continue to apply.

Severability & No Waiver

If a provision of these terms is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in exercising a right does not mean that the right has been waived.

Updates to These Terms

We may update these Terms and Conditions by posting a revised version on this page. The version available when you place an order generally applies to that purchase, unless a change is required by applicable law. Please check this page periodically for updates.