Return Window

You may request a return for an eligible item within 30 calendar days after confirmed delivery. Please contact us before this period ends. All returns are subject to the eligibility conditions below.

Starting a Return Request

Email service@qevzunx.com before sending any item back. Include:

• Your order number and the item you wish to return;
• The reason for your request; and
• Clear photos or a short video when the request concerns damage, a defect, or an incorrect or incomplete order. Please include the outer packaging and shipping label where relevant.

Our team will review your request and, if approved, provide return instructions.

Return Eligibility

For a change-of-mind return, the jewelry should be unused, undamaged, and suitable for inspection and resale. Please include all parts, accessories, inserts, and other materials supplied with the item, along with its original protective packaging where reasonably possible. Proof of purchase or an order number is required.

Opening the outer shipping package alone does not make an otherwise complete, unused, and undamaged item ineligible.

Product Variations & Materials

Jewelry may show minor differences in finish, texture, tone, surface detail, dimensions, or weight from product photographs or between individual pieces. A minor variation does not necessarily indicate a defect.

If the item matches its description and there is no confirmed fulfillment error, a preference concerning its color, finish, or scale is handled as a change-of-mind return under this policy.

Return Address & Authorization

Do not send returns to our registered business address. Once your return is approved, we will provide the correct return destination and instructions. An item sent without authorization or to a different address may be delayed, lost, or ineligible for processing.

Non-Returnable Items

Unless applicable law requires otherwise, the following items cannot be returned for a change of mind:

• Customized or personalized jewelry;
• Gift cards;
• Items clearly marked “Final Sale” or non-returnable before purchase; and
• Items materially altered, misused, or damaged after delivery, or returned with missing components that prevent inspection.

A discounted item remains eligible under this policy unless it was clearly marked as final sale or non-returnable before purchase. Your mandatory consumer rights remain unaffected.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly and contact us within 7 calendar days after delivery if an item arrives damaged or defective, or if you receive an incorrect or incomplete order. Send your order number, a description of the issue, and clear photos or a video of the item, packaging, and shipping label where relevant.

After we review and confirm an error on our part, we will arrange an appropriate replacement, reshipment, or refund. You will not be charged additional return shipping for a confirmed error on our part.

Return Shipping Costs

For an eligible change-of-mind return, you are generally responsible for return shipping costs. Original shipping charges are generally non-refundable in that situation. If we confirm a damaged or defective item or an error in your order, we will provide an appropriate solution without additional return shipping costs to you.

We do not charge a restocking fee for an approved return.

Returning the Package

Follow the instructions supplied after approval and use a reliable, trackable shipping service. Keep your shipping receipt and tracking number until your return is resolved. We cannot guarantee receipt of a package sent without tracking or to an address other than the approved return destination. For a change-of-mind return, you are responsible for the item until it reaches that destination.

Inspection & Refund Timing

After the return reaches the designated return center, we will inspect it and notify you of the outcome. If the refund is approved, we will initiate it within 5–10 business days after approval. Your bank or payment provider may need additional time to post the funds to your account.

Refund Method

Approved refunds are normally issued to the original payment method. If that method is unavailable, we will discuss an appropriate alternative in accordance with the payment provider’s requirements. In some circumstances, our support team may approve a refund or replacement without requiring a physical return.

Exchanges

Exchanges depend on available inventory. Minor variations between individual jewelry pieces may occur. If the requested replacement is unavailable, we can review an eligible return and refund so that you may place a new order for another item.

Order Cancellation

Contact us as soon as possible if you need to cancel an order. We will make reasonable efforts to help before fulfillment, but cancellation cannot be guaranteed once an order enters processing, packaging, or shipping. We do not charge a cancellation fee when an order is successfully canceled before fulfillment.

Consumer Rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer protection laws.